Privacy Policy

1. Information we collect

When you submit a quote request through our website, we collect the following personal information:

• Name and contact details (email address, phone number)
• Your suburb and postcode
• Details about the cleaning service you require
• Any additional information you choose to provide in your message

We also collect standard website usage data (page views, browser type, referring URLs) via analytics tools. This data is aggregated and not linked to personally identifiable information.

2. How we use your information

We use your personal information to:

• Match you with a suitable housekeeping contractor in your area
• Respond to your enquiry and facilitate the quoting process
• Communicate with you about your service or match
• Improve our website, matching process, and service quality

We do not sell, rent, or share your personal information with third parties except as described in this policy.

3. Sharing your information

Your contact details and service requirements are shared with the housekeeping contractor matched to your request, solely for the purpose of providing you with a tailored quote and delivering the requested service. Contractors are engaged under confidentiality obligations and may not use your information for any other purpose.

We do not share your information with advertising networks, data brokers, or any unrelated third parties.

4. Data security

Your information is stored securely on encrypted servers hosted in Australia. We implement reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or loss.

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.

5. Your rights under Australian privacy law

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Request deletion of your information (subject to legal retention obligations)
• Opt out of direct marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner if you believe we have breached the APPs

To exercise any of these rights, contact us at hello@melbournehousekeepers.com.au. We will respond to all requests within 30 days.

6. Cookies and analytics

Our website uses cookies and similar tracking technologies to understand how visitors use our site and to improve the user experience. Analytics data is collected in aggregated, anonymised form.

You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

7. Retention of information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Quote request data is typically retained for 24 months, after which it is securely deleted or anonymised.

8. Contact us

For privacy-related enquiries, requests, or complaints, contact us at:

hello@melbournehousekeepers.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.