Our process
Not a marketplace. A matching service.
The problem with cleaning platforms is they hand you a list and leave you to figure it out. We take the opposite approach — you tell us what you need and we find the right person. Already checked. Already insured. Ready to quote.
Most cleaning platforms work the same way: they publish a catalogue of profiles, collect a booking fee, and leave you to figure out the rest. You're responsible for reading reviews, verifying insurance, contacting references, and ultimately deciding whether to let a stranger into your home. If it goes wrong, the platform bears no responsibility.
Melbourne Housekeepers was built around a different question: what if we did all of that work before you ever received a name? Every housekeeper in our network has already passed a VIC Police Check, had their insurance certificate verified, and had three professional references personally contacted by our team. By the time we make an introduction, the hard decisions have already been made.
The result is a simpler experience for clients and a better-quality outcome. You receive one recommendation — not a list — from a team that has already assessed fit, location, and availability. If it's not right, we re-match. No cost, no stress.
Police-checked
Current VIC Police Check on every housekeeper
$20M insured
Full public liability coverage on every job
Reference-verified
Three professional references personally contacted
LHA compliant
Labour Hire Licensing Act 2018 (Vic) compliant
Suburb-matched
We prioritise housekeepers local to your area
How it works
Not a marketplace. A matching service.
The problem with cleaning marketplaces is you're left to browse profiles, read reviews, and hope for the best. We take the opposite approach: you tell us what you need, and we find the right person for you.
Every housekeeper in our network has passed a VIC Police Check, carried $20M public liability insurance, and had three professional references verified before their first placement.
Tell us about your home
Share your suburb, home size, the type of clean you need, and any specific preferences — pets, products, access. Takes about 60 seconds.
We personally match you
A real person on our team reviews your requirements and selects a checked professional from your local suburb — not an algorithm, not a marketplace.
The contractor quotes you directly
Your matched housekeeper contacts you to confirm the scope and provide a tailored quote. You decide from there — no obligation.
What makes us different
Six reasons clients choose Melbourne Housekeepers
Anyone can list profiles. We do the work upfront so you don't have to.
No algorithm. A real person.
Every match is reviewed by a member of our team. We consider your suburb, home type, schedule, and any specific preferences — not just availability.
We've already done the checking
By the time a housekeeper's name reaches you, they've passed a VIC Police Check, had insurance verified, and had three professional references contacted personally.
Labour Hire Licensing Act 2018 compliant
Every contractor in our network complies with Victoria's Labour Hire Licensing Act — a legal standard that separates professional operators from cash-in-hand services.
No lock-in contracts
Start with a one-off clean or set up a regular schedule. You're never locked in. Pause or cancel at any time.
Consistent quality tracking
After each clean, we collect digital completion reports and client feedback. Standards don't slip over time.
One point of contact
Questions, issues, or changes? Contact us — not an anonymous platform. A real person responds.
Our screening standard
What every housekeeper must pass before placement
Inviting someone into your home requires trust. Our screening process is designed to give you confidence before your housekeeper ever arrives. Every item below is verified by us directly — not self-reported by the contractor.
Learn more about us →- Current VIC Police Check — renewed annually
- $20M public liability insurance — certificate verified, not self-reported
- Three professional references personally contacted
- Labour Hire Authority compliance confirmed
- On-site assessment for new placements
- Client feedback review after first clean
Common questions
Questions about our process
How long does the matching process take?
Most clients receive their matched housekeeper's contact within 24–48 hours of submitting their quote request. We review every submission personally — so while we're faster than the old-fashioned 'ask a friend' method, we're not cutting corners with an algorithm. If your situation is urgent, note it in the form and we'll prioritise your match.
Do I deal with the housekeeper directly or through you?
Once we've made the introduction, your housekeeper contacts you directly to confirm the scope of work, access arrangements, and provide a tailored quote. Ongoing scheduling and payment is arranged between you and the contractor — you're building a direct relationship with a professional, not going through a middleman every time. We remain available if you ever have concerns.
What if I'm not happy with my match?
Let us know and we'll re-match you with a different housekeeper at no cost. We ask for brief feedback so we understand what didn't work — whether it's a scheduling conflict, a style preference, or a quality concern. Our goal is a long-term working relationship, not a one-off transaction, so we take re-matching seriously.
Is there a fee for the matching service?
No. The matching service is completely free for clients. Housekeepers in our network pay a placement fee, which is how we cover the cost of screening, reference-checking, and running the platform. Your quote reflects only the housekeeper's service fee — there are no booking surcharges or platform fees added on your end.
Can I request the same housekeeper every time?
Yes — and we strongly encourage it. A housekeeper who has cleaned your home six or eight times knows where things go, which products you prefer, and how you like your kitchen left. That kind of continuity is genuinely valuable, and it's one of the key things that separates a managed matching service from a marketplace where you get whoever's available.
What happens if my regular housekeeper is unavailable?
If your regular housekeeper needs to reschedule or is unavailable for a period, let us know and we'll arrange a suitable temporary replacement from our network. We maintain coverage across all suburbs we service, so you're not left without support if your usual person is sick or on leave.
What areas do you cover?
We cover all Melbourne metropolitan suburbs — from the CBD and inner city to the eastern suburbs, bayside, and growth corridors. Browse our full suburb list to confirm your area, or submit your postcode in the quote form and we'll confirm coverage and typical availability in your area.
Can I book a one-off clean rather than a regular service?
Absolutely. We match clients for one-off deep cleans, end-of-lease cleans, pre-sale detailing, post-construction cleans, and Airbnb turnovers — as well as ongoing weekly or fortnightly maintenance. There's no requirement to commit to a regular schedule. Start with a single clean and take it from there.